| |
What is Internet Billing Support?
Internet Billing Support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership/subscription.
|
| |
What is a Member or Subscription ID?
A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.
|
| |
I don't remember my password. How can I retrieve it?
|
| |
How do I cancel my membership or subscription?
|
| |
I already canceled my membership or subscription. Why did I get billed again?
|
| |
Can I reactivate my canceled membership or subscription?
|
| |
I only purchased a trial membership or subscription. Why are you still billing me?
All trial memberships/subscriptions convert to monthly memberships or subscriptions if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership/subscription to verify the trial period and the recurring billing process.
|
| |
Can I view information on the membership or subscription that I purchased?
|
| |
I was issued a credit. How long will it take for a credit to appear on my statement?
It may take up to 5 business days for the credit to appear on your statement.
|
| |
What happens if my credit card expires (will expire soon) or my credit card number has changed?
|
| |
What happens if my billing address, email address, or other contact information has changed?
|
| |
Why was my credit card / debit card declined?
|
| |
What payment options does Epoch accept?
Epoch accepts all major credit and debit cards such as Visa, Master Card, Discover, JCB, Switch and Solo, Carte Bleu, Maestro, Visa Debit, Visa Electron, Master Card Debit, Delta and Diners Club.
|
| |
Will the website I purchased appear on my statement?
|
| |
I have a question which has not been answered by the FAQ's. What do I do?
|
| |
